Customer Service

Customer Service Center

RAGE Fitness is committed to providing superior customer service. If you do not see an option below that helps resolve your issue, please email us or call us at (877) 660-RAGE (7243).


Lending

Planning to remodel your box? RAGE Fitness would like to help you finance your dreams. RAGE Fitness is one of the only equipment suppliers on the market to offer lending to club owners. If you have a 250-person membership at your gym, you could pay for $25,000.00 worth of new equipment by just raising your membership dues $2/month. Our flexible financing options are designed to see you succeed. Options include lower or no payments during slow times or weighted payments during busy months.


APPLY ONLINE

For additional questions please contact one of our qualified representatives at (877) 660-RAGE to discuss your options.


Sizing Chart

Grips cannot be returned or exchanged if worn or used. Please read the grip instructions carefully before trying grips on for sizing. Always check with your coach to make sure you have the correct style and size before ordering. If you have any questions about grips please contact RAGE Fitness Customer Service at (877) 660-RAGE.

Sizing Chart for Leather Hand Grips (GR-39100)

X-Small Up to 3¼"
Small 3¼" – 4"
Medium 4" – 4¾"
Large 4¾" – 5½"
X-Large 5½" and up

(measure from base of palm to base of longest finger)


Shipping Policy

Please check your order carefully when it arrives for damage in transit. Your order is usually shipped within 2 - 3 business days of when the order is placed, depending on its availability and stock status. Larger equipment and custom items usually ship within 2-4 weeks. Please remember that shipping times do not include delivery on Saturday, Sunday or holidays. Please check the product page for any additional information about shipping times.

RAGE Fitness ships products via United Parcel Service (UPS), United States Postal Service (USPS), and various freight carriers.

Should you have any questions please contact at: (877) 660-RAGE info@ragefitness.com

 

Return Policy

Please inspect all items immediately upon receipt. Note any damage or shortage on the delivery receipt prior to accepting the shipment. Contact the carrier immediately to request an inspection and to receive instructions about filing a claim. If further clarification is needed, contact RAGE Fitness at our toll-free number (877) 660-RAGE. No returned goods will be accepted unless authorized in writing by RAGE Fitness. All freight charges are the responsibility of the purchaser. A 20% restocking charge may be assessed on all returned goods. Grips, shoes and other personal wear may be returned only if they are unused and in their original packaging.

→ Download Return / Exchange Form, fill it out and return it with the merchandise and pick ticket (which was included in your shipment).

Should you have any questions please contact RAGE Fitness at: (877) 660-RAGE or info@ragefitness.com

 

Privacy Policy

RAGE Fitness is committed to protecting your privacy. The confidential data you submit is protected using industry-standard SSL encryption.

All of the customer data we collect is protected against unauthorized access and is never sold, traded or rented for commercial purposes to other organizations except to provide services, information, or products you've requested, when we have your permission, or when it is necessary to share information to investigate, prevent, or take action regarding illegal activities, suspected threatening or fraudulent activities, and violations of Terms of Service, or as otherwise required by law.

Use of our web site generates a data log that is retained and analyzed. The data log contains non-personal, identifiable information including your Internet Protocol address, browser type, browser language, the date and time of your visit, the referring page, and one or more cookies that may uniquely identify your browser.

Aggregate information on web site usage is recorded, and all information volunteered and submitted by site users is collected and stored. This includes the use of specific services on the site such as performing keyword searches or requesting additional information. We also collect and retain your email address and any other information you provide when you communicate with us via email. Information we obtain about you is used to improve our web services and content, to process orders, and to communicate with you.

Cookies may be required to use certain services on ragefitness.com. Cookies are small files that may include a unique identifier and which are sent from our web server to your web browser to be stored on your hard drive for record-keeping purposes. We use cookies to provide services, to record current session information and identify user trends and patterns. You may choose to view, block or erase cookies within your web browser. However, this may limit your ability to use all services provided on our web site.

Through www.ragefitness.com you may be introduced to a variety of third-party vendors and sites. The privacy policies of these third parties are not under our control. The use of any information that you may provide to any third party will be governed by the privacy policy of the operator of the site that you are visiting, which may differ from ours. As well, in some cases these third parties may share the information that they collect about you with RAGE Fitness. Because we do not control the privacy policies of our affiliates or any third-party sites to which we may provide hyperlinks, we recommend you review the privacy policy of the site you are visiting. If you cannot find that site's privacy policy, or if you are uncertain about the entity to whom you are providing your information, you should contact that site directly for more information.

 

Warranty

RAGE FITNESS EQUIPMENT (WITH THE EXCEPTION OF GRIPS) IS GUARANTEED FOR A PERIOD OF ONE YEAR FROM DATE OF INVOICE AGAINST FAULTY MANUFACTURING OR DEFECTS IN MATERIAL. THE SELLER'S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO REPAIR OR, AT ITS OPTION, REPLACE AT ITS EXPENSE ANY DEFECTIVE PART OR PARTS. MATERIAL CLAIMED DEFECTIVE MUST BE RETURNED PREPAID TO US FOR EXAMINATION, IF REQUESTED. DAMAGE CAUSED BY EXTREME USAGE WILL NOT BE COVERED AS IT DOES NOT CONSTITUTE DEFECTIVE MATERIAL OR FAULTY WORKMANSHIP.